✦ Legal · Effective 1 August 2026 ✦

Refund and Cancellation Policy

How cancellations, refunds, milestone payments and subscription changes work for CyberCore Sync consulting, development and support services.

Cancel discovery calls free

Reschedule or cancel free consultations anytime.

Milestone-based billing

You pay for completed and accepted work, not promises.

Refunds in 14 working days

Approved refunds return via the original payment method.

1. Scope of this policy

This policy applies to services purchased from CyberCore Sync, including discovery sprints, pilot builds, custom development, training workshops, and monthly support or retainer plans. Where a signed agreement contains different cancellation or refund terms, the agreement prevails.

2. Free consultations

Initial discovery calls and AI readiness sessions are free of charge. You may cancel or reschedule them at any time — we simply ask for notice so another client can use the slot.

3. Discovery sprints

Cancel more than 5 working days before the start date: full refund of any advance payment.
Cancel within 5 working days of the start date: 25% of the sprint fee is retained to cover scheduling and preparation.
After the sprint begins: fees are charged pro-rata for work completed, and all findings produced so far are delivered to you.

4. Projects with milestone payments

Development projects are typically billed by milestone — for example an advance on signing, payments at defined delivery points, and a final payment on acceptance. If you cancel a project:

Payments for milestones already delivered and accepted are non-refundable.
Work in progress on the current milestone is billed pro-rata based on time and materials used, and any unused part of the advance for that milestone is refunded.
Third-party costs already committed on your behalf — such as cloud credits, API usage, hardware or licences — are non-refundable unless the provider refunds us.
All completed deliverables and work in progress are handed over upon settlement.

5. Monthly support and retainer plans

Retainers renew monthly and may be cancelled with 30 days’ written notice by email. Fees for the current month are not refunded, but unused hours in the notice period can be used before the plan ends. There is no penalty for cancelling after the minimum term stated in your agreement.

6. Training workshops

Cancel 7 or more days before the workshop: full refund or free rescheduling.
Cancel 3–6 days before: 50% refund or free rescheduling once.
Cancel less than 3 days before or no-show: no refund, but course materials will be shared.

7. If we cancel

If CyberCore Sync must cancel or cannot deliver a service for reasons within our control, you will receive a full refund of amounts paid for undelivered work, or, if you prefer, a rescheduled delivery at no extra cost.

8. Service quality concerns

If a deliverable does not meet the agreed specification, please tell us within 30 days of delivery. We will first work to correct it at no additional cost. If we cannot resolve the issue within a reasonable time, we will discuss a fair partial refund for the affected milestone.

9. How refunds are processed

Send refund requests to our email address with your invoice number and reason. We acknowledge requests within two working days and, once approved, process refunds within 14 working days via the original payment method — bank transfer, or mobile financial services such as bKash or Nagad where applicable. Bank or transaction charges imposed by third parties may be deducted where they cannot be recovered.

10. Contact

For cancellations, refunds or billing questions, contact our accounts team:

CyberCore Sync
House 407, Avenue 3, Road 6, Mirpur DOHS, Dhaka, Bangladesh, 1205
Phone: +880 01329 691269
Email: info@cybercoresync.com

Last updated: 1 August 2026. This document applies to cybercoresync.com and to services provided by CyberCore Sync from Dhaka, Bangladesh. It is provided for transparency and does not replace a signed agreement where one exists.

Questions?

Our team answers policy questions within two working days.